Welcome to our website (the “Site”). If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms of Service (the “Terms”). These Terms of Service together with our Privacy Policy which can be found at https://solomeatgroup.com/privacy-policy and any other applicable policies and guidelines, as may be updated from time to time, govern your use of the Site and the services offered herein (the “Service”). These Terms constitute a legal agreement between you and Solo Meat Group. In order to use the Service, you must agree to these Terms. By executing the Online Registration Form or using the Service, you acknowledge that you understand and agree to be bound by these Terms. If you do not agree to these Terms, refrain from using the Site or the Service.


1. Account Access

You must be at least eighteen (18) years old to use the Service. By agreeing to these Terms, you represent and warrant to us:

I. That you are at least eighteen (18) years old, or otherwise capable of entering into a binding contract;

II. That you have not been previously suspended or removed from the Service; and

III. That your registration and use of the Service is in compliance with any and all applicable laws and regulations.

If you are using the Service on behalf of an entity, organization, or company, you represent and warrant that you have authority to bind that organization to these Terms and you agree to be bound by these Terms on behalf of that organization.


2. Accounts and Registration

To access the online store, you can either register for an account or continue as a guest. When you register for an account, you may be required to provide us with some information about yourself. You agree that the information you provide to us is true, accurate and that you will keep it up-to-date at all times. When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password. You accept responsibility for all activities that occur under your account. If you have reason to believe that your account is no longer secure, you must immediately notify us.


3. Order, Acceptance and Purchase

In order to purchase products, you must comply with the accounts and registration requirements under section 2 and you hereby agree to comply, at all times, with all the notices, guidelines, terms, and other operating requirements posted by Solo Meat Group on the Site.

All orders are subject to the acceptance of Solo Meat Group. Solo Meat Group reserves the right to deny the processing or acceptance of any order received from or through the Site in its sole discretion. Acceptance shall take place when Solo Meat Group sends you an e-mail stating that it expressly accepts your order. You will find the complete details of the product that you ordered in the e-mail including the price and any applicable processing charges as well as its corresponding reference number.

Orders are processed (for acceptance or denial) between Monday to Friday on or before 6:00PM (“Business Hours”). Orders placed outside Business Hours will be processed on the following business day.

Solo Meat Group shall endeavor to keep up-to-date the products available for purchase on the Site. In the event that the product or products ordered are unavailable, Solo Meat Group will not accept your order and will inform you of the situation.

Solo Meat Group will exert best efforts to communicate with you regarding any unforeseen events involving the products purchased. You agree that Solo Meat Group shall be free from any liability arising from any occurrence beyond its control.

Once an order is made and, accepted the order is final and can no longer be cancelled or modified.

Solo Meat Group will not accept any returns and will not issue refunds once the order is final.


4. Payment

4.1. General Payment Terms

Solo Meat Group will charge the payment method you specify at the time of purchase or as otherwise specified by you in your account information. Solo Meat Group, at its sole discretion, may make promotional offers with different features and different rates to our customers. The promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract. We encourage you to check our Site periodically to learn more about how we charge for the Service. All fees are in Philippine Peso.

Solo Meat Group guarantees that all payment information received will be kept confidential and secure.


4.2. Authorization

You authorize Solo Meat Group to charge you for your orders through the payment method specified in your account.


5. Delivery

The delivery of purchased items will be scheduled on the days mentioned below to the address indicated upon Check Out.

  • Monday
  • Wednesday
  • Friday

There will be no deliveries on weekends and on holidays.

You will be notified via email when your item(s) have shipped.

You hereby undertake and warrant that there would be an appointed representative who will receive the products and further agree that it shall be in the responsibility of the appointed representative to ensure that all products are received in good condition. SoLo Meat Group shall not be liable for any loss or damage of the orders as a result of your failure to appoint a representative or after the products are received by your representative.

Items received by your authorized representative are deemed to be in good condition. Once the items are received, the risk of liability shall immediately pass to you and the products successfully delivered can no longer be returned or exchanged.

Solo Meat Group does not guarantee the foregoing delivery schedule, which can be modified in case delivery is delayed by force majeure (as defined below).

Solo Meat Group agrees to deliver only those products, which are subject of a valid and binding confirmed order. Under no circumstances will Solo Meat Group be compelled to supply any product that was not part of the confirmation order.


6. Return / Replacement

Under no circumstance shall Solo Meat Group be compelled to accept the return or replacement of items that were received by you or your authorized representative.


7. Force Majeure

Solo Meat Group shall not be liable for any delay or failure of performance of its obligations if such delay or failure arises from or is in consequence of force majeure as defined below. Solo Meat Group has taken all proper precautions, due care and reasonable alternative measures with the object of avoiding or otherwise minimizing the delay or failure.

The term “force majeure” shall mean any of the following:

  • Robbery, Theft, Estafa or other crimes;
  • Acts of God;
  • Fire;
  • Flood;
  • Earthquake;
  • Acts of War (whether declared or not);
  • Acts of Public Enemies of the Republic of the Philippines or any relevant country;
  • Sabotage;
  • Rebellion;
  • Revolution;
  • Civil commotion;
  • Strikes;
  • Lockouts;
  • Boycotts;
  • Or other causes whether similar or dissimilar to the foregoing, beyond the reasonable control of Solo Meat Group.


8. Limitation of Liability

You agree that Solo Meat Group’s maximum liability to you or any party for losses arising out of or connected to the sale of products on this Site shall not exceed the sum received by Solo Meat Group from you under the relevant customer contract.


9. Entire Agreement

These Terms embody the entire agreement between you and Solo Meat Group relating to the subject matter and supersede and cancel in all respects all previous agreements and undertakings on such subject matter, if any, between or among the parties whether such be written or verbal.


10. Modification

Solo Meat Group reserves the right to amend these Terms at any time. All amendments to these Terms will be posted on the Site. Your continued use of the Site will be deemed to constitute acceptance of the Terms, as amended from time to time.


11. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, the unlawful, void or unenforceable portion shall be deemed to be severed from these Terms, and such determination shall not affect the validity and enforceability of any other remaining provisions.


12. Assignment

You may not transfer any rights or interests in these Terms to any third party without Solo Meat Group’s express written consent.


13. No Implied Waver

No failure or delay on the part of Solo Meat Group in exercising any right under these Terms shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our rights under these Terms.


14. Trademarks and Intellectual Property Rights

Solo Meat Group name and logo and all related marks, slogans or related names are its trademarks or service marks.

Solo Meat Group owns any and all photos, video, audio profile, or any graphics published on this Site. All such rights are reserved and may not be used without its expressed written approval.

Unauthorized use or reproduction of any and all materials published herein may give rise to a claim for damages and/or be a criminal offense.


15. Governing Law

This agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines.


16. Changes to the Terms of Service

You can review that most current version of the Terms at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes on the Site. It is your responsibility to check our website periodically for changes. Your continued use of or access to our Site or the Service following the posting of any changes to these Terms constitutes your acceptance of those changes.


17. Contact Information

Questions about the Terms of Service should be sent to us at retail.orders@solomeatgroup.com.